Comments on: Wal-Mart Testing Their Own Version Of Geek Squad, Called Solution Station http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/ Thu, 18 Feb 2010 17:00:19 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Sam http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2906 Sam Thu, 17 Sep 2009 12:50:39 +0000 http://blog.kbsweb.com/?p=319#comment-2906 Wow, it's been a long time since this blog post went up. CC is no longer around and Best Buy is still doing well. No Solution Stations have cropped up but I wish they had. I'm a Best Buy computer employee. Every day I change people's minds about just what we Do and Don't know and do. I would have appreciated the competition because it makes this company a better one. I have to say though, while I do think SOME of GS' prices are high, there is a lot of value in many of our technicians and, while not all Best Buys are alike in who they hire and how all of their people perform, there is the same mentality throughout of great customer service, support, and trying to build good relationships with our customers. Personally, while I would NEVER buy a Dell, I would welcome new competition on the market. Wow, it’s been a long time since this blog post went up. CC is no longer around and Best Buy is still doing well. No Solution Stations have cropped up but I wish they had. I’m a Best Buy computer employee. Every day I change people’s minds about just what we Do and Don’t know and do. I would have appreciated the competition because it makes this company a better one.

I have to say though, while I do think SOME of GS’ prices are high, there is a lot of value in many of our technicians and, while not all Best Buys are alike in who they hire and how all of their people perform, there is the same mentality throughout of great customer service, support, and trying to build good relationships with our customers.

Personally, while I would NEVER buy a Dell, I would welcome new competition on the market.

]]> By: Derek http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2821 Derek Wed, 19 Aug 2009 06:12:35 +0000 http://blog.kbsweb.com/?p=319#comment-2821 Hey Kevin that's just about anywhere you go that they will charge money to just look at it. Not just Wal-Mart. I believe geek squad is like a $100 so stop your complaining. Hey Kevin that’s just about anywhere you go that they will charge money to just look at it. Not just Wal-Mart. I believe geek squad is like a $100 so stop your complaining.

]]> By: Kile http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2817 Kile Tue, 18 Aug 2009 03:58:25 +0000 http://blog.kbsweb.com/?p=319#comment-2817 So, since Geek Squad and Best Buy are in contract with Dell as well, how does this work?? So, since Geek Squad and Best Buy are in contract with Dell as well, how does this work??

]]> By: Eric Jackson http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2330 Eric Jackson Fri, 27 Mar 2009 22:16:41 +0000 http://blog.kbsweb.com/?p=319#comment-2330 I've decided that if I ever shut Keystone down, I'm going to open a business that charges people to look at their broken down crap, charge them a fee, and send them on their way. There are too many people that do that...and it's not good. I’ve decided that if I ever shut Keystone down, I’m going to open a business that charges people to look at their broken down crap, charge them a fee, and send them on their way. There are too many people that do that…and it’s not good.

]]> By: Kevin http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2324 Kevin Wed, 25 Mar 2009 22:15:52 +0000 http://blog.kbsweb.com/?p=319#comment-2324 Well I had some work done on an old PC unit that I stashed away. Solution Station charged me $50 to look at it. Within 10 minutes the guy walks over to me (I haven't even made it past the blu ray movies yet) and tells me that my hard drive is shot. I asked them if there was any way I could get my money back, and they wouldn't even look at me. To me, if you're trying to get something started, you should provide that extra bit of service. I would have gladly paid $20 for the guy's time, but come on! If you take your car to a shop and say, man there's a clicking sound in the gears, they look at it and 10 minutes later walk up to you and say "sorry, we didn't find it......that will be $50", you'd be upset too. I promise I'll never go back to them again. I would suggest that everyone find a privately owned computer tech shop to have work done. Atleast you know the person is skilled. Well I had some work done on an old PC unit that I stashed away. Solution Station charged me $50 to look at it. Within 10 minutes the guy walks over to me (I haven’t even made it past the blu ray movies yet) and tells me that my hard drive is shot. I asked them if there was any way I could get my money back, and they wouldn’t even look at me. To me, if you’re trying to get something started, you should provide that extra bit of service. I would have gladly paid $20 for the guy’s time, but come on! If you take your car to a shop and say, man there’s a clicking sound in the gears, they look at it and 10 minutes later walk up to you and say “sorry, we didn’t find it……that will be $50″, you’d be upset too. I promise I’ll never go back to them again. I would suggest that everyone find a privately owned computer tech shop to have work done. Atleast you know the person is skilled.

]]> By: Yuma http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2294 Yuma Sun, 15 Feb 2009 15:22:02 +0000 http://blog.kbsweb.com/?p=319#comment-2294 Also, Walmart has made so much profit by the SALES support from the "Solution Station by Dell" that if it fails with Dell they will probably open their own shop inside the store. There would be very little difference compared to what is now taking place except that I can't see Walmart "hard selling" like Flextronics. Also, Walmart has made so much profit by the SALES support from the “Solution Station by Dell” that if it fails with Dell they will probably open their own shop inside the store.
There would be very little difference compared to what is now taking place except that I can’t see Walmart “hard selling” like Flextronics.

]]> By: Yuma http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2293 Yuma Sun, 15 Feb 2009 15:08:26 +0000 http://blog.kbsweb.com/?p=319#comment-2293 Remember that Dell wants to get it done as cheap as possible. They don't pay much more than Walmart. Sales benefit Walmart. Services benefit Dell who is on a trial basis with Flextonics to see if the Solution Station by Dell with work. The latest news is that Dell is getting close to pulling the plug because there's been no profit so far.... Remember that Dell wants to get it done as cheap as possible. They don’t pay much more than Walmart. Sales benefit Walmart. Services benefit Dell who is on a trial basis with Flextonics to see if the Solution Station by Dell with work. The latest news is that Dell is getting close to pulling the plug because there’s been no profit so far….

]]> By: Angel http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2291 Angel Sat, 14 Feb 2009 06:28:45 +0000 http://blog.kbsweb.com/?p=319#comment-2291 I actually used to work for Solution Station by Dell and even though I quit to pursue more technical work and less retail work, I will admit that there are many technically apt people there. Everyone who works there is Dell certified and has years of experience. Not only that, but the fact that they emphasize so much on customer service (unlike many competitors that are commision based) should be a great motivator for people to give them a chance. And just because it's inside of Walmart doesn't mean you get less quality for convinence, it just means that Dell listened to complaints about it's support being less then "customer friendly" and is trying to do something about it. And on that three day turn around, they are actually trying to get it down to a max of two days. I actually used to work for Solution Station by Dell and even though I quit to pursue more technical work and less retail work, I will admit that there are many technically apt people there. Everyone who works there is Dell certified and has years of experience. Not only that, but the fact that they emphasize so much on customer service (unlike many competitors that are commision based) should be a great motivator for people to give them a chance. And just because it’s inside of Walmart doesn’t mean you get less quality for convinence, it just means that Dell listened to complaints about it’s support being less then “customer friendly” and is trying to do something about it. And on that three day turn around, they are actually trying to get it down to a max of two days.

]]> By: Wal-Mart's "Solution Station" Experiment Strangely Silent | Peanuts to Profits With Thor Schrock http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2272 Wal-Mart's "Solution Station" Experiment Strangely Silent | Peanuts to Profits With Thor Schrock Mon, 19 Jan 2009 04:23:20 +0000 http://blog.kbsweb.com/?p=319#comment-2272 [...] on: January 18th, 2009 Mid-2008 Walmert and Dell teamed up in an experiment across 15 of their Dallas-area super centers to create a competitive answer to [...] [...] on: January 18th, 2009 Mid-2008 Walmert and Dell teamed up in an experiment across 15 of their Dallas-area super centers to create a competitive answer to [...]

]]> By: Riled up http://blog.kbsweb.com/wal-mart-testing-their-own-version-of-geek-squad-called-solution-station/comment-page-1/#comment-2270 Riled up Sat, 17 Jan 2009 06:31:25 +0000 http://blog.kbsweb.com/?p=319#comment-2270 I agree with Keith in regards to his answer to both Barbera and Elizabeth. Having a Dell Solution Station inside a Walmart is a great concept. I have been in this business for nearly 18 years now and anyone whose anyone that has tried to get service by calling Dell, and you get someone "not in the US", having the Dell Solution Station inside a Walmart is a great convienence for Dell customers, but also those who have other brands as well, ie Sony; Toshiba, Compaq; HP, etc. In most cases, depending on the issue, turn around time for most repairs is 3 days. Can geek squad, firedog, or anyone else say that; NO. I agree with Keith in regards to his answer to both Barbera and Elizabeth. Having a Dell Solution Station inside a Walmart is a great concept. I have been in this business for nearly 18 years now and anyone whose anyone that has tried to get service by calling Dell, and you get someone “not in the US”, having the Dell Solution Station inside a Walmart is a great convienence for Dell customers, but also those who have other brands as well, ie Sony; Toshiba, Compaq; HP, etc. In most cases, depending on the issue, turn around time for most repairs is 3 days. Can geek squad, firedog, or anyone else say that; NO.

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