Comments on: Network Solutions: Jerks Attack Yet Again http://blog.kbsweb.com/network-solutions-jerks-attack-yet-again/ Wed, 21 Jul 2010 15:50:24 +0000 hourly 1 http://wordpress.org/?v=3.0 By: David Alexander http://blog.kbsweb.com/network-solutions-jerks-attack-yet-again/comment-page-1/#comment-3274 David Alexander Sun, 17 Jan 2010 00:44:11 +0000 http://blog.kbsweb.com/?p=1046#comment-3274 Network Solutions has a number of shady business practices surrounding any move that takes business away from them. Just recently I tried to move a client's registration off of Network Solutions. * They claimed that the authorization code was never received, and that a call to GoDaddy was needed (the code HAD been received, and the call was NOT needed) * A monthly service of $35 for reporting was also very hard to remove. For example, auto-renew of the service could not be turned off in their control panel, and there was no way to cancel the service itself online. * The service would continue indefinitely, even if the domain for which it was monitoring traffic, was gone (meaning the service could not actually report anything, but it could and would continue to collect funds, without warning the user of that situation) * Tech support said "Oh, the traffic reporting service expires in three weeks, you might as well just leave it" even though the account showed that auto-renew was set * There is no way to actively confirm a domain transfer that is moving away from Network Solutions, so one must wait passively for five days (or so) for the standard process to force the domain away from Network Solutions. Other registrars, such as GoDaddy.com, allow a user to quicky approve a domain move away from themselves. Those are a few examples of how Network Solutions intervenes in the processes that should be simple, non-embarrassing, and automatic for the most part. Along with the domain tasting of which Network Solutions was accused, it makes an unpleasant picture, one that I try to stay far from. Network Solutions has a number of shady business practices surrounding any move that takes business away from them. Just recently I tried to move a client’s registration off of Network Solutions.
* They claimed that the authorization code was never received, and that a call to GoDaddy was needed (the code HAD been received, and the call was NOT needed)
* A monthly service of $35 for reporting was also very hard to remove. For example, auto-renew of the service could not be turned off in their control panel, and there was no way to cancel the service itself online.
* The service would continue indefinitely, even if the domain for which it was monitoring traffic, was gone (meaning the service could not actually report anything, but it could and would continue to collect funds, without warning the user of that situation)
* Tech support said “Oh, the traffic reporting service expires in three weeks, you might as well just leave it” even though the account showed that auto-renew was set
* There is no way to actively confirm a domain transfer that is moving away from Network Solutions, so one must wait passively for five days (or so) for the standard process to force the domain away from Network Solutions. Other registrars, such as GoDaddy.com, allow a user to quicky approve a domain move away from themselves.

Those are a few examples of how Network Solutions intervenes in the processes that should be simple, non-embarrassing, and automatic for the most part.

Along with the domain tasting of which Network Solutions was accused, it makes an unpleasant picture, one that I try to stay far from.

]]> By: Jeremy Scott http://blog.kbsweb.com/network-solutions-jerks-attack-yet-again/comment-page-1/#comment-2658 Jeremy Scott Tue, 28 Jul 2009 19:39:16 +0000 http://blog.kbsweb.com/?p=1046#comment-2658 Appreciate the desire to make it right... it's the least you can do, I guess. But really... once a few hundred thousand credit card numbers are out there in the wild, the damage is pretty much done, isn't it? At best you can help these merchants let their customers know if their data was breached... but even then... I mean, the data is still breached. It's like the adulterous husband who feels bad after he gets caught with his mistress... the only thing he can do is say "I'm sorry." Appreciate the desire to make it right… it’s the least you can do, I guess. But really… once a few hundred thousand credit card numbers are out there in the wild, the damage is pretty much done, isn’t it?

At best you can help these merchants let their customers know if their data was breached… but even then… I mean, the data is still breached. It’s like the adulterous husband who feels bad after he gets caught with his mistress… the only thing he can do is say “I’m sorry.”

]]> By: Shashi Bellamkonda http://blog.kbsweb.com/network-solutions-jerks-attack-yet-again/comment-page-1/#comment-2657 Shashi Bellamkonda Tue, 28 Jul 2009 19:26:45 +0000 http://blog.kbsweb.com/?p=1046#comment-2657 Hi Angela, I work for Network Solutions and wanted to let you know that we are taking all the right measures to protect our E-commerce customers and minimize the impact of this issue on them. The Network Solutions team across all levels within the organization has been working round the clock to promptly respond to customer concernsNetwork Solutions team deeply regrets this unfortunate incident and is providing real time assistance to customers at http://www.careandprotect.com . Thanks, Shashi Hi Angela,

I work for Network Solutions and wanted to let you know that we are taking all the right measures to protect our E-commerce customers and minimize the impact of this issue on them. The Network Solutions team across all levels within the organization has been working round the clock to promptly respond to customer concernsNetwork Solutions team deeply regrets this unfortunate incident and is providing real time assistance to customers at http://www.careandprotect.com .

Thanks,

Shashi

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