This post is not for the seasoned Googler.  If you are an SEO or a web designer, if you use Google on a daily basis, or–heck–if you’re under the age of 25… chances are that you already know most of what I’m going to talk about here.  But we have a lot of clients that are still novices in the world of the web.  So this post is for them.  

So….”Why can’t I ever find what I’m looking for on Google?”  I get that question a lot.  More than you know.  And it used to puzzle me to no end, because I am able to very consistently find what I’m looking for on Google. 

I used to think that maybe the people who say they can’t were just searching for different things than I am.  But I guess I spend more time working with search engines than the average person, and that might be giving me an unfair advantage.  Perhaps the biggest reason you might not be able to find what you want is that you’re doing it wrong. 

Sorry, let me back up.  Google’s search algorithm is the most sophisticated of all the engines.  It’s very, very smart.  But we still need to help it along now and then by better describing what we’re searching for. 

1. Drill Down

Let’s talk first about how many words you’re including in your search.  As we discussed in this previous post, one-word searches are a thing of the past.  If you’re only using one word in your Google query, then chances are you’re going to struggle mightily to find what you need.  Here’s a good rule of thumb:  The more information you give Google on what you need, the better the odds are that they’ll return a result that helps you. 

If what you’re really searching for is a how-to guide on setting up your surround sound home theater system, you wouldn’t want to search for just the word “sound”.  Go ahead and try it… I’ll wait.  See, what you get for that search on Google isn’t helpful for your true need.  You get some definitions of “sound,” some official sites for radio stations or company’s with “sound” in their name, some free sound effects sites, and more stuff that won’t actually help you install that new killer sound system in your living room. 

So we need to drill down.  How about typing “surround sound system?”  This query is more specific, so Google returns results that are a bit more pertinent… but still not helpful for what you ultimately need.  You get sites that want to sell you a “surround sound system,” you get sites that explain how surround sound works, you get some buying guides, and one site that claims to tell you “how to buy and set up” a surround sound system. 

Good.  We’re getting closer. 

But we don’t want to buy one–we already bought the thing.  We don’t need to know how surround sound works (the science behind it)… we just want to hear it. 

So let’s just tell Google what we want to do, in as specific a way as possible.  Type “how to set up surround sound home theater system.”  Viola!  Like magic Google returns 10 listings on the first page of results that offer assistance in setting up a home theater system.  Awesome.  Great job, Google! 

But you see how we had to help them get there, right?  We were too vague at first.  So the first rule of finding what you want on Google is to be as specific as possible. 

Helpful Tip:  Another great way to drill down is to type a location name, particularly if you’re searching for a local service such as a CPA, mechanic, or dentist.  Typing “dentist” won’t help you find one nearby, but typing “dentist Nashville” will–assuming you live in Nashville, obviously.  So use place-names.  They are terribly helpful for getting accurate results.

2. Operators

Google’s search engine can take special commands.  Operators are commands in your query that tell Google to only return a certain kind of result.  A lot of them you probably know already. 

• For instance, the “+” character.  This operator forces words to be coupled together in a query.  So if you’re searching for chocolate animals, and you put the “+” character between the two words, your results will consist only of sites that have both those words on the page. 
• You can also use the “+” sign to have Google calculate basic arithmetic for you.  Typing 3654 + 7557 yields the actual sum of 11211–click here to see it yourself. Replace the plus sign with an “x” and you’ll get the total of those two numbers multiplied together–it’s 27,613,278 if you’re too lazy to click the link. 
• The minus character (”-”) eliminates certain words from results.  So if you want to know about bass–the fish–and want to filter out any results related to the musical version of the word “bass”, you could type “bass -music” into Google and get a list of results for pages containing the word “bass” but not the word “music.” 
• How about quotes?  Do you use quotes when you search?  You should, particularly if you want to find a site that has the exact phrase you type verbatim.  A great example of this is finding the name for a song you know only a partial lyric for.  I do this all the time.  Maybe you remember those commercials a few months back for the Apple Video iPod Nano, where the singer in the video sang, “1, 2, 3, 4, tell me that you love me more?”  So type in “1, 2, 3, 4, tell me that you love me more” into Google and guess what?  Every result is related to that song, the singer, or the commercial.  I was able to find out right away what the song was called (it’s called “1 2 3 4″) and who sang it (a new artist named Feist) in a matter of seconds.  And lots of people did this, by the way.  That song was the number one iTunes download in a matter of a week or so after the commercial started airing. 
• Use the “or” operator to cover multiple versions of the same word or phrase.  This is especially helpful when a word has more than one spelling (like “donut” or “doughnut”) or when someone or something has multiple names (like “Puff Daddy” or “P Diddy“). 

3. Advanced Operators

Google will give you all kinds of information if you just know how to ask for it. 

• Want to see how many websites link to yours?  Type “link:yourwebsitedomain.com” (obviously, you’ll want to replace “yourwebsitedomain” with your actual website domain).  Here, let’s try it with our official company website.  Typing “link:www.kbsweb.com” in the Google search box returns only sites that link to ours.  Looks like there are 502 websites linking to ours.  Hey–that’s more than I would have guessed. Want to see something neat?  Try the link command with Google’s website, typing “link:www.google.com” and see what you get.  Yup.  Over 3 million pages that link to Google’s home page.  Boy have we got some catching up to do, eh?
• What if you want to search only on one specific website.  For instance, Yahoo.  You can use the “site:” operator to restrict the Google results to a specific root URL.  So typing “sports site:www.yahoo.com” will only return results that are Yahoo pages that deal with sports. 
• Use Google as a dictionary, and find definitions for new words in a snap.  Maybe you need to know the definition of “hypothyroidism.”  If so, type “define: hypothyroidism” into Google and you’ll get a list of multiple definitions. 
• The “related” operator is handy for finding sites that are similar to one you already know.  So, you know Google is a search engine.  Say you want to find some more search engines, maybe some you’ve never heard of.  Just type “related:www.google.com” and you’ll get a whole list.  So nice of Google to provide a list of their competitors, don’t you think?
• Do you trade in the stock market?  The “stocks:” operator will treat everything that follows it as stock ticker symbols.  So typing “stock:yhoo” yields all sorts of information about Yahoo’s stock. 
• Find movie reviews and show-times with the “movie:” operator.  Type “movie:cloverfield” as an example, or just click here. 
• How about weather?  Yup.  Just type the word “weather” and add a city name or a zip code to see the latest forecast. 
• You can use Google for currency conversions.  Want to know how many U.S. Dollars you can get for your 500 Euros?  You can.  Just type “500 Euros to Dollars” into the search box and you’ll have your answer.  ($739.80 if you don’t feel like clicking). 

There are tons of operators other than the ones I mention here.  In fact, here’s a very handy site that has a huge list of all the various ways you can search for information on Google.  Or you can go to Google’s own official help center.

I hope this article helps you feel empowered to be a better Googler.  I hope that these tips will help you get more accurate results so that you never again have to say “Why can’t I ever find what I’m looking for on Google?”  Perhaps instead you’ll be saying, “Why am I so awesome at finding whatever I need on Google?”  I know I ask myself that question every morning when I look in the mirror.  Now, you can be just as awesome. 

So go.  Spread the news.  Google is a powerful tool, standing by night and day to assist in connecting you with the very information you need.  Sometimes we just need to provide better information up front to help it along.  Your training is complete, grasshopper.